Canary Technologies, the award-winning global leader in hotel guest management technology, has announced that Bespoke Hotels chose to bring Canary’s mobile-first Guest Management System to a majority of its portfolio. 

With more than 50 hotels nationwide, Bespoke Hotels is one of the UK’s leading hospitality groups. The collaboration forms part of Bespoke’s wider drive to modernise operations and elevate the guest journey, combining the group’s hallmark personalised service with Canary’s industry-leading digital solutions.

“Bespoke Hotels is known for its collection of distinctive, high-quality properties that deliver exceptional guest experiences,” said Alex Reid, UK & Ireland Sales Executive at Canary Technologies. “With Canary, their teams can extend that same care and attention through digital channels — offering seamless check-ins, multilingual messaging and personalised upsell opportunities that enhance both guest satisfaction and revenue.”

Canary’s AI Guest Messaging solution allows hotels to connect with guests through their preferred communication channels, including SMS and WhatsApp, with real-time translation in 100+ languages. Mobile Check-In, Dynamic Upsells and Smart Checkout reduce front-desk workload, streamline arrivals and departures and create opportunities to personalise and elevate each stay. 

“At Bespoke Hotels, we’re always looking for ways to combine innovation with hospitality that feels genuinely personal,” said Thomas Greenall, Chief Executive Officer at Bespoke Hotels. “Canary’s technology allows us to do exactly that, delivering a more seamless, intuitive experience while freeing our teams to focus on what they do best: looking after our guests.”

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