Q&A
In conversation with the people behind the places
Q&AAndy BarnsdaleGeneral Manager, The Milner York“Of course, technology has helped streamline operations, but I think it’s the human connection that really defines a stay today.”
Q&AWayne TopleyManaging Director, Cedar Court Hotels“Guests want to feel welcome and looked after without things feeling overcomplicated. In my opinion, authenticity and warmth will always make the biggest difference.”
Q&ACaroline BaldwinCEO and Founder, The Dally“People want to feel part of a community but don’t want to travel outside of their local neighbourhood – nor do they want to pay sky-high membership fees - to feel included.”
