Q&A
In conversation with the people behind the places
Q&AJack HurleyCommercial Director, Luxury LodgesYou joined Luxury Lodges in 2015. How has being a part of a family-run company shaped the way you think about hospitality and the experience you want guests to have?
Q&AAndy BarnsdaleGeneral Manager, The Milner York“Of course, technology has helped streamline operations, but I think it’s the human connection that really defines a stay today.”
Q&AWayne TopleyManaging Director, Cedar Court Hotels“Guests want to feel welcome and looked after without things feeling overcomplicated. In my opinion, authenticity and warmth will always make the biggest difference.”
