Interviews
Q&A
In conversation with the people behind the places
General managers, founders and operators on the hotels, restaurants, clubs and venues they run, in their own words.
5 interviews and counting
Latest interview
Andy Barnsdale
General Manager, The Milner York
The Milner York general manager Andy Barnsdale discusses balancing the hotel’s railway heritage with modern guest expectations, team culture and the continuing evolution of its offer.
In their wordsRead the interview“Of course, technology has helped streamline operations, but I think it’s the human connection that really defines a stay today.”
More interviews
Every Q&A, newest first
Q&AWayne TopleyManaging Director, Cedar Court Hotels“Guests want to feel welcome and looked after without things feeling overcomplicated. In my opinion, authenticity and warmth will always make the biggest difference.”
Q&ACaroline BaldwinCEO and Founder, The Dally“People want to feel part of a community but don’t want to travel outside of their local neighbourhood – nor do they want to pay sky-high membership fees - to feel included.”
Q&ADave CutlerHead of Training, Lavazza“It’s no longer about a quick caffeine fix; instead, consumers appreciate the craftsmanship that goes into making a great cup of coffee, seeking out speciality coffee shops that offer unique and artisanal blends.”
Q&AMatthias WelzelGeneral Manager, Hilton Lake Como“The rooftop setting of Terrazza 241 offers not just a meal but an experience with stunning views and a vibrant atmosphere.”Want to be interviewed?
We talk to the people shaping hospitality and leisure, from hotel general managers to founders, chefs and operators. Answer our questions online, add a photo and we will email you the link once your interview is live.
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